Return Policy

Effective Date: 7/7/2025

Issued by: TeleBroadband Pvt Ltd

At TeleBroadband Pvt Ltd, we prioritize customer satisfaction and strive to ensure transparency in all transactions. Below are the terms and conditions regarding payment returns:

1. Eligibility for Refunds

Payments made to TeleBroadband Pvt Ltd may be eligible for a refund under the following conditions:

A payment was made incorrectly or in duplicate.

The service requested was not delivered due to a fault on our part.

Cancellation of services occurred prior to delivery, as per the terms outlined in your agreement with TeleBroadband Pvt Ltd.

A product was received in a defective state or did not meet the stated specifications, and a return was initiated within the specified period.

2. Non-Refundable Payments

Certain payments are non-refundable, including:

Fees for completed services or consultations.

Payments for software licenses, once activated.

Late cancellation charges, setup fees, or administrative charges.

Any payment beyond the eligible refund request period stated in the agreement.

3. Requesting a Refund

To initiate a refund request:

Step 1: Email your request to support@telebroadband.com.pk or fill out the refund request form on our website.

Step 2: Provide the following details:

Transaction reference number.

Reason for the refund request.

Any relevant documentation (e.g., invoice, payment receipt).

Step 3: Await confirmation. Our team will review the request within 5-7 business days.

4. Processing of Refunds

Approved refunds will be processed within 7-10 business days from the date of approval.

Refunds will be issued using the original method of payment unless otherwise agreed.

Bank processing times may vary and are beyond our control.

5. Terms for Disputed Transactions

For disputes or chargebacks, please contact TeleBroadband Pvt Ltd within 30 days of the transaction date to resolve the issue amicably.

6. Contact Information

For any questions or assistance related to refunds, reach out to us at:

Email: support@telebroadband.com.pk

Phone: +92 340 1111994

Address: SS Mall, 3rd Floor, Opposite Mission Hospital, Cantt Multan

7. Changes to Policy

TeleBroadband Pvt Ltd reserves the right to update or modify this Payment Return Policy at its discretion. The most recent version will always be available on our website.